Return & Refund Policy

We want you to be completely satisfied with your purchase. If something isn’t right, our Return & Refund Policy ensures you can make returns or request a refund with ease. Please read the guidelines below for a hassle-free experience.

1. Return Policy

You may return most new, unopened items within 30 days of receiving your order for a full refund, unless otherwise specified.

Eligible Returns:

• Items must be returned within 30 days of delivery.
  
• The item must be unused and in its original condition, with all packaging, tags, and accessories included.
  
• Certain products, such as personalized items, perishable goods, downloadable software, and health or hygiene items, may not be eligible for return.
  

2. How to Return an Item

Returning an item is easy! Just follow these steps:

1. Initiate Your Return:
   
   • Log into your account and visit the Returns & Orders section.
     
   • Select the item you want to return and click on Return or Replace Item.
     
2. Choose Your Return Reason:
   
   • Select the reason for the return from the list provided, and follow the prompts to complete the process.
     
3. Get Your Return Authorization:
   
   • You will receive a Return Authorization Number (RMA) along with instructions for returning the item.
     
   • In most cases, we will provide a prepaid return label for your convenience.
     
4. Ship the Item:
   
   • Carefully package the item, attach the return label, and send it back to us using a trackable shipping method.
     

3. Refund Policy

Once your return is processed, your refund will be issued to the original payment method used for the purchase. Please allow 7–10 business days for the refund to appear in your account after we receive and inspect the returned item.

Refund Conditions:

• Full Refund: If your return is eligible, you will receive a full refund for the item(s) returned.
  
• Partial Refund: If the item has been opened or used, a partial refund may be issued based on the condition of the product.
  

4. Exchange Policy

We currently do not offer direct exchanges. If you wish to exchange an item, you will need to return the item first and then place a new order for the desired product.

5. Non-Returnable Items

The following products are not eligible for returns or refunds due to hygiene, safety, or other reasons:

• Gift Cards
  
• Personalized or Custom-made Items
  
• Health & Personal Care Products (opened or used)
  
• Downloadable Software or Digital Products
  
• Perishable Goods (food, flowers, etc.)
  

6. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 7 days of delivery. We will either offer a replacement or process a full refund. To assist with the process, please include a description of the damage and any supporting photos.

7. Return Shipping Fees

• Free Returns: If your return is due to an error on our part (e.g., wrong item shipped, defective product), we will cover the return shipping costs.
  
• Customer-Responsible Return Shipping: If you return an item for other reasons (e.g., change of mind), the cost of return shipping will be your responsibility.
  

8. Contact Us

If you have any questions or need further assistance with returns or refunds, our customer support team is ready to help.